Some commercial insurance plans require a PCP referral to see a specialist. If you aren’t sure about your plan requirements, give us a call and we can help. 

Medicaid plans do not require a PCP referral to see a specialist, but if you are pursuing psychological assessment, a PCP referral can help with the prior authorization process. 

Yes! Before scheduling, all new patients—or a parent/guardian for minor patients—must complete our new patient paperwork. We’ll send the forms electronically through our secure patient portal, and we’ll be notified as you complete them. Once all required paperwork is finished, we’ll contact you to schedule your appointment.

If you’re unable to complete the paperwork online, you’re welcome to come into our office to complete it in person.

Wait times vary depending on the type of service you need, provider availability, insurance requirements, and how quickly your new patient paperwork is completed.

In most cases, new patients can expect to be scheduled within one to three months.

We’ll work to get you scheduled with the appropriate provider as soon as possible.

Yes! We accept most major insurance plans, including many commercial, Medicaid, and Medicare plans. Because coverage can vary by plan, our team will verify your benefits and let you know what you can expect to pay before your first appointment.

If you don’t have insurance, or if your plan does not cover the services you need, we also offer self-pay options. Please contact us for current rates and to discuss the options available to you.

Your first appointment will be a virtual intake with one of our psychologists, conducted through Google Meet. You’ll receive a link to join the appointment approximately 10–15 minutes before your scheduled time. If you don’t see the link before your appointment, please check your spam folder before calling the office. 

During the intake, the psychologist will talk with you about your concerns and needs, help determine which clinician would be the best fit for ongoing care, and identify whether psychological testing may be helpful.

If testing is recommended, our testing team will review your insurance benefits and submit a request for authorization to your insurance company, if required. We’ll then guide you through the next steps for scheduling.

We want therapy to be a consistent and reliable part of your routine, so appointments are typically scheduled weekly, bi-weekly, or monthly at the same time and on the same day. That time is reserved specifically for you.

If you need to cancel, please call our office or email contact@thetelosproject.org at least 24 hours before your appointment.

Late cancellations: Appointments cancelled with less than 24 hours’ notice are subject to a $100 late cancellation fee. This fee may be waived if the appointment is rescheduled for another time during the same week. Rescheduled appointments must be kept.

Multiple cancellations: Patients who cancel three consecutive appointments may lose their recurring appointment time and be moved to as-needed scheduling.

Vacations or planned absences: If you know you’ll be away, just let us know in advance. While we can’t hold your regular appointment time while you’re gone, we can add you back to the schedule when you return.

Because we schedule assessments so far in advance, we know things can come up and you may need to cancel or reschedule. We ask that you let us know at least 3 business days before your appointment. Please note that rescheduling a cancelled assessment appointment may mean moving it out 4-6 weeks (or more) from the original appointment. 

Late cancellation: If you are unable to cancel at least  3 business days prior, then you may be subject to a $350 cancellation fee. 

Multiple cancellation: If an assessment appointment is cancelled twice, then we will not be able to reschedule the assessment a third time. 

If you need to speak with your therapist before your next scheduled appointment, please contact our office. Our admin team can help determine whether your therapist has an earlier appointment available or pass along a message when appropriate.

Please remember that Telos does not provide emergency or crisis services. If you are experiencing an immediate mental health emergency or are in danger, please call 911 or go to your nearest emergency room.

If your insurance changes, please let us know as soon as you have your new insurance information. You can call our office or upload your new insurance information through your TherapyPortal. Letting us know ahead of time gives our team time to verify your new benefits and determine whether any additional steps are needed before your next appointment.

Assessment appointments: A change in insurance may require a new prior authorization. Depending on your new plan and the time needed to obtain authorization, your assessment may need to be rescheduled.